If you have any questions about VQ ActionCare products, where to purchase products, or would like assistance with using your VQ ActionCare products, please contact us via telephone or email.
For repairs or returns, please use the following procedure:
Call our customer service department at 1-877-368-6800 to report the problem and find out the best course of action.
OR, (the quickest way to solve the situation) use a digital camera to photograph the problem area of the product and email the photo to our customer service department with a brief explanation of the problem. One of our personnel will assess the problem and either send out a replacement part or provide next-step instructions. We will contact you via email within the next two business days. Please include your name, address, and telephone number, and indicate where the product was purchased.
IMPORTANT: To return products, you must first contact our customer service department and obtain a return authorization number and additional instructions regarding how to pack the product to send it back to us. All product received without a return authorization will be refused.
RETURNS AND EXCHANGES: We want you to be completely satisfied with the products you purchase at VQActionCare.com. That's why we offer a 30-day, unconditional money-back guarantee on every one of our products. If you return the product in good condition, and we receive it within 30 days from the day that it was originally delivered to your address, we will refund the purchase price or offer a credit for the purchase amount if you would like to exchange it for any other product at VQActionCare.com.
The customer is responsible for freight charges when shipping returned product back to VQ ActionCare. Your freight cost for returning the products may vary compared to the amount we originally charged you for shipping, due to the carrier you choose to use, fuel surcharges, etc.
If the potential cost for return shipping of the products is of concern, we suggest that you contact your preferred shipping provider and use the following information to get an estimate of the cost of shipping the Resistance Chair back to us: Weight: 28 lbs., box dimensions: 11" X 22" X 46". (Please note: Other products added to your order may affect the shipping charges due to added weight or additional boxes that are required.)
To return a product, call our corporate office toll-free at 1-877-368-6800 to request a "return authorization number". Our office hours are 9:00am to 5:00pm, Pacific Time, Monday through Friday. Once you have the return authorization number, re-package the product in the original box if possible and send it to: VQ ActionCare, 1390 Decision Street, Vista, CA 92081. Make sure to include your name, phone number, return authorization number, and order ID number (if available) with the shipment.
OWNER'S MANUAL DOWNLOADS: Use the following links to download Adobe *.pdf file versions of the owner's manual for the Resistance Chair, Freedom Flex shoulder stretcher, and exercise cycles.